Email Support: 24/7 (responses within 24-48 hours)
In-App Feedback: 24/7 (automated acknowledgment)
Bug Reports: 24/7 (reviewed within 48 hours)
Before You Contact Us
To help us assist you faster, please:
Check the FAQ: Many common questions are answered in our FAQ section
Update the app: Make sure you're using the latest version of Xermes
Include details: When reporting issues, include:
Your device model and Android version
App version (found in Settings > About)
Steps to reproduce the issue
Screenshots if applicable
Check permissions: Ensure the app has necessary permissions enabled
Frequently Asked Support Questions
We typically respond to email inquiries within 24-48 hours. In-app feedback receives an automated acknowledgment immediately. Complex issues may take longer to resolve.
Please check your spam/junk folder. If you still haven't received a response after 48 hours, please try contacting us again or use the in-app feedback feature. Make sure to check your email address for typos.
Currently, we offer support through email and in-app feedback only. This allows us to provide detailed, documented support and track issues effectively. We're working on expanding our support options in the future.
Community
Join our community to connect with other Xermes users:
Share tips and tricks
Get help from other users
Stay updated on new features
Provide feedback and suggestions
Business Inquiries
For business partnerships, licensing, or other commercial inquiries, please contact us at: